SHIPPING
All packages are dispatched from Slovenia (EU) by our fulfillment partner Fully d.o.o. , worldwide, daily.
Tracking info is provided via email or text message once an order is shipped.
- Standard mail delivery times depend on destination but vary between 3 days (EU) to 3 weeks (Asia, Australia, South America).
- DHL Express shipping option takes 3 days maximum worldwide.
Usual transit periods may be extended due to the global pandemic. Please have patience.
Import fees are responsibility of the buyer.
WARRANTY
We will exchange every Musguard (or its’ components) that are faulty. Drop us a line and preferably a picture and we will take care of it.
A 1 year warranty aplies to:
- broken or torn pieces which indicate they were not broken by mistreatment
- broken or torn straps
No warranty applies to:
- brakes, folds, creases induced by application of pressure (no “my dog chew it” and “i sat on it” scenarios)
- well used pieces
- mistreated or abused pieces
EXCHANGE AND RETURNS
Returns/exchanges can be made on grounds of:
- damaged goods
- Musguard not fitting your bike
- if no clear sign of use
Returns exclude shipping costs unless its cause is recognised as our responsibility.