All packages are dispatched from Slovenia (EU) by our fulfillment partner Fully d.o.o. , utilizing a selection of best possible international shipping options. We ship worldwide, daily.

Tracking info is provided via email or text message once an order is shipped.

Delivery times depend on destination but vary between 3 days (EU) to 3 weeks (Asia, Australia, South America).

DHL Express shipping option takes 3 days maximum worldwide.

Import fees are responsibility of the buyer.

We will exchange every faulty Musguard product (or its’ components). Drop us a line and preferably a picture and we will take care of it.

A 1 year warranty aplies to:
- broken or torn pieces which indicate they were not broken by mistreatment
- broken or torn straps

No warranty applies to:
- brakes, folds, creases induced by application of pressure (no “my dog chew it” and “i sat on it” scenarios)
- well used pieces
- mistreated or abused pieces