We SHIP WORLDWIDE every Monday, from Ljubljana, Slovenia (EU).
- standard priority international postal service (Europe, United States, Japan, Russia).
Delivery can take 4 to 12 days. Tracking codes are not sent automatically but can be provided upon request.
- DHL Express Worldwide (Canada, Mexico, Central and South America, Asia, Australia and rest of the world)
Allow up to 2 days to process + 2 days transit time.
Import fees are responsibility of the buyer.
We will exchange every Musguard (or its’ components) that are faulty. Drop us a line and preferably a picture and we will take care of it.
A 1 year warranty aplies to:
- broken or torn pieces which indicate they were not broken by mistreatment
- broken or torn straps
No warranty applies to:
- brakes, folds, creases induced by application of pressure (no “my dog chew it” and “i sat on it” scenarios)
- well used pieces -mistreated or abused pieces
EXCHANGE AND RETURNS
Returns/exchanges can be made on grounds of:
- color preferences
- damaged goods
- Musguard not fitting your bike
- if no clear sign of use
Returns exclude shipping costs unless its cause is recognised as our responsibility.